Refund Policy

Our goal at www.dopulencepatna.com is to give our customers the greatest possible online purchasing experience. We are aware that occasionally a return or exchange can be required. To comprehend the rules and processes, please carefully read our Return/Exchange Policy.

  1. Personal Care Products: For health and safety reasons, personal care products—which include, but are not limited to, skincare, hygiene, and makeup—cannot be returned or exchanged. Before buying these goods, we advise buyers to do their research.
  2. Damaged Packages: When your package is delivered, you must carefully inspect it. We respectfully ask that you refuse the product from our shipping partner if you see any indications of damage. Please record videos and pictures as proof of the damaged package instead. Provide the proof to our customer service team at info@dopulencepatna.com as soon as possible, and we’ll help you have the problem resolved right away.
  3. Eligibility for Returns and Exchanges: Within seven days of the delivery date, we allow returns and exchanges for qualifying products. The following requirements must be fulfilled in order to be qualified for a refund or exchange:
    1. The item needs to be undamaged, unopened, and, if relevant, still in its original packaging in order to be in its original condition.
    2. The goods needs to come with its original receipt or evidence of purchase. 
  1. Items that are not exchangeable or returnable: Personal hygiene products are not the only things that cannot be returned or exchanged:
    1. items that expire.
    2. hygienic or intimate products.
    3. vouchers or gift cards.
  2. Return/Exchange Process: If you wish to return or exchange an eligible item, please follow these steps:
    • Contact our customer support at info@dopulencepatna.com to initiate the return/exchange process. Provide them with the order details and reason for the return/exchange.
    • Our customer support team will guide you through the necessary steps and provide you with a return authorization, if applicable.
    • Pack the item securely in its original packaging (if applicable) and include all the original accessories and documents.
    • Ship the package to the address provided by our customer support team. Please note that the shipping costs for return/exchange are the responsibility of the customer, unless the return/exchange is due to an error on our part.
    • Once we receive the returned item and verify its eligibility, we will process the refund/exchange within 7 working days.
  3. Refunds/Exchanges:
    • Refunds will be issued to the original payment method used for the purchase.
    • In the case of an exchange, we will ship the requested replacement item to you once the returned item has been received and processed.

Please be aware that changes to our return/exchange policy might occur suddenly. It is your duty to read this policy before completing a transaction. Please get in touch with our customer support team if you need any help or if you have any questions.

We value your cooperation and understanding in following our return/exchange policy.